Throughout the day, we observed an unexpected increase in demand for specific public data on our platform, which caused a temporary slowdown in our service.
Our resource monitoring system worked as planned and alerted our engineering team within minutes who quickly began investigating and implementing solutions to stabilize performance. We identified the root cause was related to a surge in requests for publicly available data. To address this, we made some immediate changes, including the addition of new optimizations to our database. While these improvements took some time to fully integrate into our system today, they have now been successfully applied.
Moving forward, we are implementing additional measures to ensure the continued stability of our service, even during times of high demand. These enhancements include further database optimizations, increased caching, and improved monitoring. Our goal is to provide you with the best experience possible, and we are taking every step necessary to prevent similar incidents in the future.
Your trust and satisfaction are our top priorities, and we are grateful for your patience and understanding. Should you have any questions or need additional support, please do not hesitate to reach out to our customer service team.
